Shipping Policy

Thank you for visiting and shopping at Water tiger. Following are the terms and conditions that constitute our Shipping Policy.

Water tiger shipping

We offer free shipping Australia-wide on orders over $200 excluding fragile and furniture items. For orders below this we have a standard shipping fee of $20.

For fragile or furniture items please select the 'Get a shipping quote' option at checkout and we will get in touch with an estimated shipping price for your order.

For orders outside of Australia we will provide a quote for international shipping depending on the size and weight of your order items.

Processing

Orders should be processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via the contact information you provided when placing the order.

Confirmation

You will receive a Shipment Confirmation email once your order has shipped and where possible will contain tracking number(s).

Damages

Water tiger is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties and Taxes

If ordering internationally, Water tiger is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).